Privacy Policy
Elo Comunicação e Treinamento is committed to protecting the privacy of individuals who visit our site or use our services. This privacy policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Brazilian data protection legislation.
**Information We Collect**
We collect various types of information to provide and improve our services:
* **Information You Provide:** This includes information you give us when you sign up for courses, workshops, coaching sessions, register on our site, fill out forms, participate in surveys, or communicate with us. This may include your name, contact details (excluding electronic communication details which are not covered by this policy), professional information, and details related to your communication skills and goals.
* **Service Usage Data:** We may collect information about how you access and use our online platform and services. This could include technical data like your IP address (anonymized where possible), browser type, device information, pages visited, time spent on pages, and other diagnostic data.
* **Payment Information:** If you make purchases through our site, we collect information necessary to process your payment. This information is typically processed by third-party payment processors.
**How We Use Your Information**
We use the information we collect for various purposes, including:
* To provide and deliver the public speaking courses, workshops, coaching, and training services you request.
* To manage your registration and account on our site.
* To communicate with you about our services, updates, and relevant information (though electronic communication preferences are managed separately from this policy).
* To personalize your experience on our site and tailor content to your interests.
* To improve our services, develop new programs, and enhance the functionality of our online platform.
* To process transactions and manage billing.
* To understand how our site is used and analyze user behavior for site optimization and service development.
* To comply with legal obligations and protect our rights and interests.
**Legal Basis for Processing**
We process your personal information based on several legal grounds:
* **Performance of a Contract:** Processing is necessary to fulfill our obligations under a contract with you (e.g., providing a course you registered for).
* **Consent:** We may process your information based on your explicit consent for specific purposes. You have the right to withdraw your consent at any time.
* **Legitimate Interests:** We may process your information based on our legitimate business interests, such as improving our services, marketing our offerings, and ensuring the security of our platform, provided these interests do not override your fundamental rights and freedoms.
* **Legal Obligation:** Processing may be necessary to comply with applicable laws and regulations.
**Sharing Your Information**
We do not sell your personal information. We may share your information in the following circumstances:
* **Service Providers:** We may share information with trusted third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and IT services. These providers are obligated to protect your information and use it only for the purposes for which they were engaged.
* **Legal Requirements:** We may disclose your information if required by law, regulation, legal process, or governmental request.
* **Business Transfers:** In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
**Data Retention**
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing.
**Data Security**
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
**Your Data Protection Rights**
In accordance with applicable data protection laws, including the GDPR, you have certain rights regarding your personal data:
* **Right to Access:** You have the right to request access to the personal data we hold about you.
* **Right to Rectification:** You have the right to request correction of inaccurate or incomplete personal data.
* **Right to Erasure:** You have the right to request the deletion of your personal data under certain conditions (e.g., when the data is no longer necessary for the purpose collected).
* **Right to Restrict Processing:** You have the right to request that we restrict the processing of your personal data under certain conditions.
* **Right to Object to Processing:** You have the right to object to our processing of your personal data based on legitimate interests.
* **Right to Data Portability:** You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
* **Right to Withdraw Consent:** If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
* **Right to Lodge a Complaint:** You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.
**Cookies and Tracking Technologies**
Our site may use cookies and similar tracking technologies to enhance your experience, analyze usage, and personalize content. You can control cookie preferences through your browser settings.
**Children's Privacy**
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.
**Changes to This Privacy Policy**
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.
**Contact Us**
If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us in writing at the following address:
Elo Comunicação e Treinamento
Rua da Consolação, 587, 12th Floor
São Paulo, SP, 01301-000
Brazil